crazytime slot Privacy Policy

crazytime slot ("we", "our", or "platform") provides an online gaming service for users in Bangladesh. This privacy policy ("policy") explains how we collect, store, process, and disclose your personal information. This policy applies to our website, mobile application, and all related services.

Please read this policy carefully before using our services. This policy is an integral part of our Terms and Conditions. If you disagree with any part of this policy, please do not use our platform.

This policy applies only to individuals aged 21 or older, as all our services are exclusively for ages 21+.

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We collect only the information necessary to run our services smoothly. Below are the detailed categories by type of information:

2.1 Registration and Identity Information

When opening an account, we collect your full name, date of birth, national ID number or passport number, email address, mobile number, and residential address. This information is used for identity verification (KYC).

2.2 Financial Transaction Information

During deposits and withdrawals, we record your payment method details — such as bKash, Nagad, Rocket, or Upay account numbers, bank account details, and transaction history. Full payment card numbers are not stored with us.

2.3 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage details are automatically saved. This is necessary for fraud prevention and ensuring responsible gaming.

2.4 Device and Technical Information

While using our platform, your IP address, device type, operating system, browser information, cookie data, and login duration are recorded. This information is used for security monitoring and technical improvements.

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We use collected information for specific and legitimate purposes. No data is used unnecessarily.

• Account Management: To handle registration, login, password recovery, and account verification processes.
• Financial Transaction Processing: To confirm deposits and withdrawals and to prevent fraud.
• Customer Support: To resolve your complaints or questions through 24/7 live chat and email support.
• Technical Maintenance: To test platform functionality, fix bugs, and ensure security.
• Responsible Gaming: To identify unusual gaming patterns and take necessary protective measures.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalised Experience: To present relevant offers and content based on your preferences.

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In certain situations we may need to share your information with third parties. This is always limited and purpose-specific.

4.1 Service Providers

Information is shared within necessary limits with payment processors (such as bKash, Nagad, Rocket, Upay, and bank transfer providers), identity verification services, and technical infrastructure providers. These providers process data under our instructions and may not use it for their own purposes.

4.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from government authorities, or to comply with applicable law. In such cases we aim to disclose as little information as possible.

4.3 Business Transfers

In the event of a company restructure, merger, or acquisition, user information may be transferred to the new owner. This will always be done in accordance with the terms of this privacy policy, and users will be notified in advance.

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We use industry-standard security technology to keep your information secure. The key elements of our security framework are:

• SSL Encryption: All data transmitted on our platform is encrypted using SSL/TLS technology, which prevents unauthorised access.
• Data Storage Security: Stored information is held in encrypted databases and can only be accessed by authorised staff.
• Two-Factor Verification: OTP verification is required when logging into your account and during financial transactions.
• Regular Security Audits: Our systems undergo regular security testing and any vulnerabilities identified are resolved promptly.
• Staff Training: Our staff receive regular training in data protection and are bound by strict confidentiality agreements.

While we strive to ensure maximum security, no digital system is entirely risk-free. Therefore, keeping your account password private and not logging in from unfamiliar devices is your own responsibility.

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Our platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are required for the basic functionality of the platform — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the platform from working properly.

6.2 Analytical Cookies

We collect anonymous analytical data that helps us understand how users interact with our platform. This data is used to improve the service and cannot be used to identify individuals.

6.3 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may prevent account access and payment functions from working correctly.

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We do not store your information indefinitely. Retention periods differ by type of information:

• Account Information: Minimum five years after account closure — due to financial and legal obligations.
• Transaction Records: Retained for up to seven years in accordance with applicable law.
• Support Communications: Retained for up to two years after the issue is resolved.
• Technical Logs: Generally deleted after 90 days.

After the set period, data is securely deleted or anonymised so that individuals can no longer be identified.

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You have certain rights regarding your personal information. We take these rights seriously.

8.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. After verification, we will provide the information within a reasonable time.

8.2 Right to Correct Information

If your profile contains incorrect information, you can request a correction. After submitting valid proof, we will make the necessary changes.

8.3 Right to Close Account

You can request to close your account at any time. However, due to legal obligations, we are required to retain certain information for a set period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from us, you can let our support team know at any time and we will act accordingly.

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crazytime slot strictly does not provide services to anyone under the age of 21. We never intentionally collect information from minors.

We conduct an age verification process at registration. If we are informed or discover that a user is under 21, we will immediately suspend that account and delete the collected information.

To learn more about responsible gaming, please read our Responsible Gaming Guide.

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Our servers may be located both in Bangladesh and internationally. If your information is transferred to another country for processing, we ensure that data security is maintained there as well. For international data transfers we use established contractual safeguards.

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We may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to your registered email.
• A notice about the changes will be shown when you log in to the platform.

The updated policy will take effect from the date it is published. Continuing to use the service after the changes means you accept the new policy.

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If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is available 24/7 in both Bengali and English.

Email: [email protected]

We generally respond to your enquiries as quickly as possible. For general questions about the platform, you can also visit our FAQ section.